Public service does not pause for a vendor handoff.

Yes. We hold SBA 8(a) certification and we are available through Carahsoft for state and local agency procurement. Our infrastructure on AWS and Azure is architected to align with NIST 800-53 controls, and we provide the documentation a state CISO will request as part of a security review. We have completed vendor security questionnaires for state and county agencies in eleven states. The procurement realities, sole source justifications under 8(a), cooperative purchasing thresholds, multi-year base periods with option years, are familiar territory rather than surprises that extend timelines.

Our team's knowledge of your platform does not leave when your internal leadership changes. We maintain platform documentation, architecture decisions, integration contracts, and the historical reasoning for non-obvious configurations independently of your internal team. When a new CIO arrives, whether from a political transition or a career move, the next conversation does not start from scratch. The platform continuity is what survives the political cycle. Most of our long-term government engagements have outlasted at least one administration change with the same engagement manager and engineering team in place.

Multi-agency environments are governance problems disguised as technical problems. The governance answer is a publishing workflow that allows agency editorial autonomy on local content while enforcing institutional standards centrally: accessibility, security, brand framework compliance. The technical answer is a multi-site CMS architecture (typically Drupal) with shared design system, federated content models, and role-based access that maps to actual organizational structures. We design both together with your central communications team and the agency communications leads, and we operate the result. Each agency publishes independently without breaking the other agencies' experience or violating the standards your central office is responsible for enforcing.

The ongoing engagement is the engagement. We do not have a project mode and a maintenance mode with different teams and different responsiveness. The same engagement manager, the same engineers, and the same architects who deliver the implementation operate the platform afterward under defined SLAs. The cadence: continuous monitoring with automated alerting, weekly tactical syncs, monthly governance reviews documenting performance and security posture, quarterly architecture reviews surfacing what should be modernized next. When you need to reach us, you reach the engineer who knows your environment, not a tier-one queue.

The platform is architected for unplanned surges, not just predicted ones. Auto-scaling infrastructure on AWS or Azure responds to traffic increases automatically without manual intervention. CDN configuration is tuned for the publishing patterns your communications team uses during emergencies, multiple agencies pushing critical content simultaneously to a public-facing platform. The on-call engineer is available within fifteen minutes of an unexpected event, not the next business day. We test the platform against the historical surge pattern for the relevant cycle before the event, and we monitor through the window with the engineer who built the architecture on call. For declared emergencies that arrive without warning, that engineer responds immediately. Your emergency communications plan does not depend on a vendor opening a ticket.

We provide NIST 800-53 aligned controls documentation, the security architecture documentation for the workloads we operate on AWS and Azure, our incident response procedures, our patch management cadence, our data handling practices, and our penetration testing cadence. Most state CISO offices receive these materials within three to five business days of request. We have been through agency-level security reviews in multiple states and we know what the typical questionnaires ask, so the first time we hand documents to your information security officer should not be the first time we have done it for an agency at your scale.

Several paths work depending on your jurisdiction's thresholds and your procurement office's preferences. SBA 8(a) sole-source awards under the threshold for eligible agencies. Direct engagement under standard government managed services SOW templates. Carahsoft for both AWS-related and broader managed services components. Cooperative purchasing agreements where your jurisdiction is a member of a cooperative. Statement of work language that accurately describes managed services as a continuous operational engagement rather than a project deliverable, which sometimes requires educating procurement offices that are more familiar with traditional vendor contracts. We have navigated these conversations before and we will work with your procurement office on the structure that fits your rules.

The platform documentation, the architecture decisions, the integration contracts, and the operational runbooks are documented during the engagement, not at the end of it. If you transition to another vendor or bring operations in-house, the next team has what they need to take over without rebuilding institutional knowledge. We provide knowledge transfer support during the transition period as part of the engagement, not as an extra-cost add-on. Government procurement requires this and our practice supports it. The platform stays operational through the transition. We do not hold institutional knowledge as leverage.